The main goal of HOW Online conference is to:
- present new trends in hotel operations
- present examples of good practice
- help our participants to improve and adapt their business to the new situation
- facilitate implementation of new products and services
- gather tourism and hotel middle management representatives from the entire region
HOW Online speakers
Great guests on our first HOW Online
HOW Online presentations
VP Marketing, Communication & Guest Experience, Accor Eastern Europe
Director of Revenue Management, Marketing and Sales, Maistra
An introduction of what to expect
Thursday, May 21st 2020.
10.00 – 10.35
Hotel operations – what changes can we expect?
- Srdjan Mileković, Senior Vice President Operations Europe, Africa, Middle East, Hyatt
- Olof Karlsson, Regional Director Poland and South East Europe, Radisson Hotels
Moderator: Josipa Jutt Ferlan, CEO Zagreb City Hotels and Cluster Manager, Hilton hotels in Zagreb
10.35 – 11.00
11.00 – 11.15
HOW about coffee and networking?
11.15 – 11.50
A new era of housekeeping
- Ana Jajalo, General Manager, Joel hotel
- Silvana Donzenac, Executive Housekeeper, Le Meridien Split
- Barbara Polak Tomsic, General Manager, Grand Hotel Sava Rogaška & Hotel Zagreb
- Marin Soljačić, Operation Manager, DoubleTree by Hilton Zagreb
Moderator: Luka Berger, Founder & CEO, Flexkeeping
*this panel discussion is in Croatian
11.50 – 12.25
Revenue Management in challenging times – what is your next step?
- Enrico Noack, Regional Senior Director Business Development for Europe, Middle East and Africa , Meliá Hotels International
- Dean Amburn, Area Director of Revenue Management for Eastern Europe, Marriott International
- Damiano Zennaro, Head of Advisory Services, IDeaS
- Ivan Bilandžić, Director of Revenue Management, Marketing and Sales, Maistra
Moderator: Nikola Avram, Founder and CEO, Alpha Hotel Management
12.25 – 13.00
Covid – 19 and hotel operations; Measures to keep guests safe
- Marija Zrno, Partner, Bardek, Lisac, Mušec, Skoko in cooperation with CMS Reich-Rohrwig Hainz
- Dalibor Matovina, Director of Operations, Aminess hotels&campsites
- Boris Šuljić, Owner, Hotel Boškinac
- Tea Pestotnik Prebeg, Director of quality sector, Valamar Riviera
Moderator: Ružica Herceg, Senior Partner, Hotel & Destination Consulting
Hotel GMs’ Assistants
Hotel Operation Managers
Sales and Marketing Managers
Human Resource Managers
Who are HOW Festival participants?
Who joined us so far?
Technical Department Managers
Restaurant/ bars Managers
Cost Control Managers
Location and Accommodation
Your office, living room, terrace or balcony. Where ever you wish.
Become a HOW partner
The aim of the festival is to present to the participants trends in hotel operations and to encourage them to implement new products and services. If you are interested in participating in the HOW Online Conference please contact us at: firstname.lastname@example.org