Hotel Operations Weekend is the first hotel operations Festival organized in Europe. The main goal is to gather tourism and hotel middle management representatives from the entire region, to present global hotel operations trends and to ensure to participants great entertainment and networking.
We want to present to our participants global trends in hotel operations and also encourage them to implement new products and services.
Festival Participants are:
- Hotel GMs
- Hotel GMs’ Assistants
- Hotel Operation managers
- Sales and Marketing managers
- Human Resource managers
- Housekeeping managers
- Wellness managers
- F&B managers
- Reception managers
- Technical Department managers
- Restaurant/ bars managers
- Cost Control managers
HOW Festival Panelists are leading regional and international hotel operations experts.
Fill out the application form and join us at this unique event at Falkensteiner Hotel & Spa Iadera in Petrčane near Zadar on 28. and 29.09.2017.
You can see the registration fee prices here.
Accommodation, during the HOW Festival, can be booked in one of the Falkesteiner facilities.
You can check out the best rates for the transfer here.
HOW is 2-day Festival and it is segmented by following hotel departments:
September 28th FIRST DAY – Surprise Hall
|3.00 – 4.00 PM||Panel discussion: Global trends in hotel operations|
|4.15 – 4.45 PM||Lecture: How to use consumer psychology and behavioral patterns in travel industry?|
|4.45 – 5.15 PM||Lecture: Successful communication of hotel departments.|
|7.30 PM – 8.30 AM||Welcome coctail|
|8.30 PM – 9.00 AM||Cooking show|
|9.00 PM – 3.00 AM||Party with DJ (on main hotel terrace)|
September 29th SECOND DAY – Parallel workshops
|9.30 – 10.15 AM||
Food and Beverage: How to increase usability and decrease the food cost?
Reception: „Seeking an authentic experience“ – how reception can bring closer the local experience to the guests?
|10.45 – 11.30 AM||
Housekeeping: Housekeeping organization – how to decrease the cost and increase the staff efficiency
Sales and marketing: Revenue management tools – yes or no?
|11.40 – 12.25 PM||
Wellness: Outsourcing wellness – yes or no?
Technology: How to choose the right technology?/ Smart rooms
Sales and marketing (by HD Consulting invitation only): Think-tank: Sales of today and tomorrow (Hall: “Maestral”)
|12.35 – 1.20 PM||
Housekeeping: Hotel laundry outsourcing – does it pay off?
Sales and marketing: “Customer loyalty”
|1.20 – 3.00 PM||Launch break|
|3.00 – 3.45 PM||
Technology: Wi – Fi – how important is it and how to improve it?
Food and Beverage: How hotel bars can be profitable?
|3.55 – 4.40 PM||
Reception: How technology can be implemented in reception?
Sales and marketing: Digital network and web content – how important are they?
The Festival’s concept is directed to B2B business model development, participants networking and boosting quality of hotel business and services.
The companies have the possibility to represent themselves and their products by participating discussions and workshops and aftermath to meet potential partners with their offer.
We facilitate intercommunication between participants and appointments arrangements by using official HOW application.
To make the first contact easier the first night (and second) will be organized a party for all participants.
Sponsorship opportunities can be found here.
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PROFICISCOR d.o.o., Ivana Broza 8a, HR- 10000 Zagreb, MB: 1783122, MBS: 080476091, VAT-ID: HR66631337112
Bank account: Zagrebačka banka 2360000-1102359201, IBAN: HR162360000110235920
Board member: Robert Brgić Place of jurisdiction: Commercial court in Zagreb Nominal capital: 25.000,00 kn