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Hotel Operations Weekend is the first hotel operations Festival organized in Europe. The main goal is to gather tourism and hotel middle management representatives from the entire region, to present global hotel operations trends and to ensure to participants great entertainment and networking.

We want to present to our participants global trends in hotel operations and also encourage them to implement new products and services.

Festival Participants are:

  • Hotel GMs
  • Hotel GMs’ Assistants
  • Hotel Operation managers
  • Sales and Marketing managers
  • Human Resource managers
  • Housekeeping managers
  • Wellness managers
  • F&B managers
  • Reception managers
  • Technical Department managers
  • Restaurant/ bars managers
  • Cost Control managers

HOW Festival Panelists are leading regional and international hotel operations experts.

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    DALIBOR ŠUMIGA

    CEO,

    PROMOSAPIENS

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    DENIS GALIĆ

    CEO,

    HGE CONSILIO

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    FRANK GUEUNING

    ASSOCIATE PROFESSOR OF PRACTICE, LES ROCHES GLOBAL HOSPITALITY EDUCATION

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    FRANK REUL

    AREA GENERAL MANAGER FOR ROMANIA, BULGARIA AND MACEDONIA,

    ACCORHOTELS / ORBIS

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    MARINA FRANOLIĆ

    FOUNDER AND CEO,

    PROFICISCOR LTD

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    MICHAEL CASPAR

    GENERAL MANAGER,

    RADISSON BLU RESORT SPLIT

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    LUKA BERGER

    CEO,

    FACILITY

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    MARIUS DONHAUSER

    FOUNDER AND CEO,

    HOTELKIT

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    GREGOR JAMNIK

    GENERAL MANAGER,

    BEST WESTERN PREMIER HOTEL SLON

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    CHRIS EDWARDES

    OWNER,

    BE BLANCH EDWARDES CONSULTING

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    PONTUS BERNER

    CO-FOUNDER & MANAGING PARTNER,

     BERNER + BECKER

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    MIKI BRATANIĆ

    HOSPITALITY CONSULTANT,

    ŠPICA SUSTAVI

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    JOSIPA JUTT FERLAN

    GENERAL MANAGER,

    DOUBLETREE BY HILTON ZAGREB

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    PIET BOOGERT

    GENERAL MANAGER

    LLOYD HOTEL & CULTURAL EMBASSY

     

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    VEDRAN GULIN

    FOUNDER,

    COCKTAIL WEEK ZAGREB

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    MARTINA KOLACEK

    SOCIAL MEDIA DIRECTOR

    404

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    BARBARA POLAK TOMŠIČ

    HEAD OF HOUSEHOLD DEPARTMENT

    GRAND HOTEL UNION

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    JACQUES L. MORAND

    SOUTH EASTERN EUROPE VICE PRESIDENT

    HYATT HOTELS & RESORTS

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    BENJAMIN DEVISME

    CO-FOUNDER

    COLOSSAL FACTORY

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    BERISLAV HERCEG

    CEO

    ZILION D.O.O.

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    MIRELLA PREMERU

    DIRECTOR OF REVENUE MANAGEMENT SECTOR,

    VALAMAR RIVIERA.

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    MARKO LUKIČIĆ

    BOARD MEMBER

    JADRANKA D.D.

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    NENAD NIZIĆ

    OWNER

    VESTIBUL PALACE

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    FILIP VERBANAC

    HEAD OF DEVELOPMENT IN CATEGORY FOR STRONG ALCOHOLIC BEVERAGES FOR CROATIA, SLOVENIA AND BOSNIA AND HERZEGOVINA

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    STEFAN SCHLACHTER

    SALES MANAGER EASTERN EUROPE,

    IDEAS REVENUE SOLUTIONS

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    DARKO BOSANČIĆ

    REGIONAL DIRECTOR OF BUSINESS DEVELOPMENT,

    NOR1

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    IVANA BIONDIĆ

    SENIOR SALES & MARKETING EXECUTIVE,

    THE WESTIN ZAGREB

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    ADRIANO POŽANIĆ

    EDITOR,

    TOURISM INFO MAGAZINE

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    DANIEL ZELLING

    FOUNDER,

    OPENSMJLE

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    MARTINA ANUŠIĆ

    HOSPITALITY SYSTEMS SEE & AR COORDINATOR,

    FALKENSTEINER HOTELS & RESIDENCES

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    BRIGITTE T. GRUBER

    MANAGING DIRECTOR,

    REBURG & PARTNERS

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    MARTIN GAHN

    CEO,

    TOP GAHN QUALITY COACHING

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    ŽAKLINE TROSKOT

    OWNER,

    AMÈLIE

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    MATEA BRNIN

    HOTEL DIRECTOR,

    EXCELSIOR I GRAND VILLA ARGENTINA

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    ADRIAN CHIOREAN

    DIRECTOR FOR ROMANIA,

    SALESIANER MIETTEX

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    SUNČICA STETNER RAČIĆ

    EXECUTIVE HOUSEKEEPING MANAGER,

    VILLA DUBROVNIK

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    EDWIN BROERS

    REGIONAL VICE PRESIDENT CENTRAL & EASTERN EUROPE,

    WYNDHAM HOTEL GROUP

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    SAVAŞ INALPOLAT

    ASSISTANT GENERAL MANAGER,

    RIXOS HOTEL DUBROVNIK

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    MIRKO GUDELJ

    SENIOR TECHNICAL PRODUCT MANAGER,

    SABRE HOSPITALITY SOLUTIONS

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    VLADIMIR KORDEJ

    AREA DIRECTOR,

    HRS INTERNATIONAL

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    RAOUL GRANSIER

    OWNER AND DIRECTOR,

    GRANSIER & ASSOCIATES

     

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    MICHAEL HEYWARD

    CONSULTANT LECTURER,

    GLION INSTITUTE OF HIGHER EDUCATION

     

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    MARIJA JURIŠIĆ RAMIĆ

    CONTROLLING AND ANALYSIS MANAGER,

    JADRANSKI LUKSUZNI HOTELI

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    PETRA JELENIĆ

    CONSULTANT FREELANCER

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    PETAR DELIĆ

    ICT BUSINESS SOLUTION EXPERT,

    HRVATSKI TELEKOM

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    BRANKO SKELA

    EXECUTIVE DIRECTOR FOR IS AND BUSINESS PROCESS DEVELOPMENT,

    LIFECLASS HOTELS AND SPA

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    TOMISLAV BRAČANOV

    IT MANANGER,

    AMADRIA PARK ŠIBENIK

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    MICHAEL BÖHLER

    GENERAL MANAGER,

    HOTEL AMBASSADOR AND OPERA, ZÜRICH

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    SYLVIA DUDEK

    PROGRAM MANAGER,

    METRO ACCELERATOR

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    VEIT MEIER

    DIRECTOR OF REVENUE MANAGEMENT

    BERNER+BECKER

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    FIORELA MOROŽIN

    PROJECT MANAGER,

    MAISTRA

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    DIJANA OLETIĆ

    WELLNESS MANAGER,

    FAMILY HOTEL AMARIN, MAISTRA

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    BRANIMIR BLAIĆ

    GENERAL MANAGER,

    LIFECLASS SPA SVETI MARTIN

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    VANJA BRČIĆ

    IT MANAGER

    LIBURNIA RIVIERA HOTELI

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    BRUNO NIZIĆ

    GENERAL MANAGER

    VESTIBUL PALACE

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    THIERRY KREMPER

    GENERAL MANAGER,

    NOVOTEL SARAJEVO BRISTOL

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    ROBERT BETIĆ

    DIRECTOR,

    BOUTIQUE HOTELA ALHAMBRA

Pictures from HOW 2017!

Check out all pictures from HOW 2017 here.

HOW is 2-day Festival and it is segmented by following hotel departments:

PROGRAM HOW 2017

Thursday, Sep 28th 2017

3.00-3.30 pm Opening of the first HOW Festival (Surprise Hall)
3.30-4.15 pm

Panel discussion: Global trends in hotel operations (Surprise Hall)

  • Edwin Broers, Wyndham Hotel Group
  • Jacques Morand, Hyatt Hotels & Resorts
  • Frank Reul, AccorHotels/ Orbis

Moderator: Marina Franolic, HOW Festival

4.15-4.30 pm break
4.30-5.00 pm

Lecture: Dalibor Sumiga, Promosapiens (Surprise Hall)

“How to use consumer psychology and behavioral patterns in travel industry?”

*sponsored by BLEU Professional

5.00-5.30 pm

Lecture: Sylvia Dudek, Metro Accelerator powered by Techstars (Surprise Hall)

“Digital trends in hotel industry”

5.30-6.00 pm

Lecture: Marius Donhauser, hotelkit and Der Salzburger Hof (Surprise Hall)

“Digitalisation of work – impacts on hotel operations

7.30-8.30 pm

Welcome Cocktail (Meeting point)

*sponsored by HSK Adriatic

8.30 – 9.00 pm

Cooking show and dinner (Hotel Iadera terrase)

*sponsored by ProElekt, Haby i Falkensteiner Hotel& Spa Iadera

Continued by DJ and cocktail party

*sponsored by HSK Adriatic

Friday, Sep 29th 2017

Parallel workshops

9.30 – 10.15 am

Food & Beverage:: How to increase usability and decrease the food cost? (Surprise Hall)

  • Petra Jelenic, freelancer
  • Marija Jurisic Ramic, Adriatic Luxury Hotels
  • Zakline Troskot, Amélie
  • Denis Galic, HGE consilio

Moderator: Vladimir Kordej, HRS International

*sponsored by Posiflex


Reception: „Seeking an authentic experience“ – how reception can bring closer the local experience to the guests? (Levant hall)

  • Piet Boogert, Lloyd Hotel & Cultural Embassy
  • Thierry Kremper, Novotel Sarajevo Bristol
  • Nenad Nizic, Vestibul Palace

Moderator: Frank Gueuning, Les Roches Global Hospitality Educations

*sponsored by Tardi

10.45 – 11.30 am

Sales and marketing: Revenue management tools  – yes or no (Surprise Hall)

  • Mirella Premeru, Valamar Riviera
  • Veit Meier, berner+becker revenue management
  • Stefan Schlachter, IDeaS Revenue Solutions

Moderator: Pontus Berner, berner+becker revenue management

*sponsored by IDeaS Revenue Solutions


Housekeeping: Housekeeping organization – how to decrease the cost and increase the staff efficiency (Levant hall)

  • Barbara Polak Tomsic, Grand hotel Union
  • Sunčica Stetner Racic, Villa Dubrovnik
  • Luka Berger, Facility

Moderator: Michael Heyward, Glion Institute of Higher Education

*sponsored by Facility

11.40 am – 12.25 pm

Tehnology: How to choose the right technology? – Smart rooms (Surprise Hall)

  • Michael Böhler, Hotel Ambassador & Opera Zürich
  • Miki Bratanic, Špica Sustavi
  • Marko Lukicic, Jadranka

Moderator: Josipa Jutt Ferlan, DoubleTree by Hilton Zagreb

*sponsored by Špica Sustavi


Wellness: Wellness Outsourcing – yes or no? (Levant hall)

  • Matea Brnin, Adriatic Luxury Hotels
  • Dijana Oletic, Maistra
  • Robert Betic, Jadranka Hotels

Moderator: Raoul Gransier, Gransier & Associates

*sponsored by L’Occitane


Sales and marketing (by HD Consulting invitation only):

Think-tank: Sales of today and tomorrow (Hall Maestral)

  • Brigitte T. Gruber, Reburg & Partners
  • Martin Gahn, Top Gahn Quality Coaching

*sponsored by HD Consulting

12.35 – 1.20 pm

Housekeeping: Hotel laundry outsourcing – does it pay off?(Surprise Hall)

  • Fiorela Morozin, Maistra
  • Branimir Blajic, LifeClass Terme Sveti Martin
  • Adrian Chiorean, Salesianer Miettex

Moderator: Gregor Jamnik, Best Western Premier Hotel Slon

*sponsored by Salesianer Miettex


Sales and marketing: “Customer loyalty” (Levant hall)

  • Josipa Jutt Ferlan, DoubleTree by Hilton Zagreb
  • Michael Caspar, Radisson Blu Resort Split
  • Bruno Nizic, Vestibul Palace

Moderator: Adriano Pozaric, Turizam Info

*sponsored by Saponia

1.20 – 3.00 pm lunch break *
3.00 – 3.45 pm

Food & Beverage: How hotel bars can be profitable? (Surprise Hall)

  • Chris Edwardes, Blanch Edwardes Consulting
  • Gregor Jamnik, Best Western Premier Hotel Slon
  • Filip Verbanac, Coca-Cola HBC Adria

Moderator: Vedran Gulin, Coctail Week Zagreb

*sponsored by HSK Adriatic


Tehnology: Wi-Fi – how important is it and how to improve it? (Levant hall)

  • Tomislav Bracanov, Amadria park
  • Petar Delic, HT
  • Branko Skela, LifeClass Hotels & SPA

Moderator: Berislav Herceg, Zilion

*sponsored by HT

3.55 – 4.40 pm

Sales and marketing: Digital network and web content – how important are they? (Surprise Hall)

  • Ivana Biondic, The Westin Zagreb
  • Martina Kolacek, 404
  • Benjamin Devisme, The Colossal Factory

Moderator: Daniel Zelling, opensmjle

*sponsored by The Colossal Factory


Reception: How technology can be implemented in reception? (Levant hall)

  • Martina Anusic, FMTH
  • Vanja Brcic, Liburnia Riviera Hotels
  • Savas Inalpolat, Rixos hotel Dubrovnik

Moderator: Mirko Gudelj, Sabre Hospitality Solutions

*sponsored by iGost informatika i Istratech

4.40 – 4.50 pm Award ceremony and closing of the festival

*lunch is not included in the accreditation fee

The Festival’s concept is directed to B2B business model development, participants networking and boosting quality of hotel business and services.

The companies have the possibility to represent themselves and their products by participating discussions and workshops and aftermath to meet potential partners with their offer.

We facilitate intercommunication between participants and appointments arrangements by using official HOW application.

To make the first contact easier the first night (and second) will be organized a party for all participants.

Sponsorship opportunities can be found here. 

PARTNERS

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GENERAL SPONSORS

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WORKSHOP SPONSORS

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SPONSORS

PATRONS

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MEDIA PATRONS

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PROFICISCOR d.o.o., Ivana Broza 8a, HR- 10000 Zagreb, MB: 1783122, MBS: 080476091, VAT-ID: HR66631337112

Bank account: Zagrebačka banka 2360000-1102359201, IBAN: HR162360000110235920

Board member: Robert Brgić Place of jurisdiction: Commercial court in Zagreb Nominal capital: 25.000,00 HRK