Welcome to HOW

Hotel Operations
Weekend 2019

Valamar Collection Isabella Island Resort, Poreč

16. - 18.10. 2019.

HOW 2019

See you in Porec?

Hotel Operations Weekend is the only hotel operations Festival organized in Europe. The main goal is to gather tourism and hotel middle management representatives from the entire region, to present global hotel operations trends, to facilitate implementation of new products and services and to ensure to participants great entertainment and networking.

3Poolside party

Check out some of the pictures from HOW 2019. View all pictures here.

Presentations from HOW 2019.

Luc Gesvretom, AccorHotels

Ružica Herceg, Hotel&Destination Consulting

Nina Brouwers, Rituals

Katarina Larisa Ham, Quintessentially

Kemal Lojo, Danfoss

Filip Špoljar, Acquaint

Gordana Kolenko, BHV Consulting

This year panelists

Great guests who will make HOW 2019 great

Join us at the largest regional hotel conference.

In first two years, more place was sought, and there were none left. Do you want to allow this to happen to you?

Registrations for HOW 2019 are closed. See you in 2020!


An introduction of what to expects this year

Wednesday, October 16th 2019.


Welcome cocktail & networking (Isabella Hotel, Lobby bar)

Thursday, October 17th 2019.


Hall A



Hall A

Global trends in hotel operations

Moderator: Marina Franolić, Bench Events


Hall A

Interview with Luc Gesvretom, AccorHotels

Moderator: Ivana Budin Arhanić, Valamar Riviera

Presentation: A.I. in hotels?

  • Filip Špoljar, Acquaint

Presentation: The Challenges Facing Hotels in the Digital Age of AirBnB and UberEATS

…continuing the interview


Hall A

Going green – sustainability is the new “it” word. How can we participate in saving the planet…and adding additional value to our guests?

Moderator: George Tziallas, Ex-Secretary General Ministry of Tourism Greece

Powered by: Schneider Electric


Coffee break


Hall A

Presentation: Investment in quality – expensive or priceless?

Powered by: HDC


Hall A

Presentation&panel discussion: How to maximise your operations revenue in respect to your guests and different markets they are coming from?

Moderators: Luka Berger, Flexkeeping & Ružica Herceg, HDC

Powered by: Flexkeeping

Hall B

Food & Beverage: Popularisation of hospitality professions and raising the bar of services ?

Moderator: Vedran Gulin, Bar tri

Powered by: Coca-Cola HBC


Lunch break


Hall A

Sales & Marketing: Fight club in revenue management: If the bookings are down – do we keep the prices and risk to be half full or do we discount prices to fill in property?

Moderator: Jovan Mladenović, Sheraton Novi Sad

Hall B

Housekeeping: How to train housekeeping staff more efficiently?

Moderator: Gordana Kolenko, BHV Consulting

Powered by: Tardi


Coffee break


Hall A

Human Resoruces: Do you know how to say thank you to your staff?

Moderator: Zrinka Bokulić, Aminess

Hall B

Food & Beverage: “Grab & go” concept or how to increase revenue from new F&B trend

Moderator: Goran Hanžek, Arte Hotel Management


Gathering Hall A



Hall A & B

Dinner & Party

Friday, October 18th 2019.


Hall A

Coffee with key-note speakers


Short break


Hall A

Sales & Marketing: Engage your guests – let them be your ambassadors / Social media: do you value it enough?

Moderator: Denis Prevolšek, Valamar Riviera

Hall B

Tech Department: We all say the Wi-Fi in our hotel is great but is it really? And how to make it to be perfect?

Moderator: Vladimir Kordej, HRS International

Powered by: Hrvatski Telekom


Coffee break


Hall A

Housekeeping: What hotel amenities are the trend in 2020?

Moderator: Lovorka Struna, Maistra

Powered by: Tardi

Hall B

Is it Domestic hot water new area for (green) business growth? Connectivity between profitability growth, guest satisfaction and domestic hot water.

  • Oliver Fatorić, Maistra
  • Damir Leka, Croatian Institute for Public Health

Moderator: Kemal Lojo, Danfoss

Powered by: Danfoss


Hall A

On-site communication with guests – what is the most effective one?

Moderator: Marina Franolić, Bench Events

Hall B

Food & Beverage: Creative independent F&B concepts in hospitality

Moderator: Vedran Gulin, Bar tri

Powered by: Fresko


Hall A

Closing of the Festival and awarding the main prize

Hotel GMs

Hotel GMs’ Assistants

Hotel Operation Managers

Sales and Marketing Managers

Human Resource Managers

Housekeeping Managers

Who are HOW Festival participants?

Who joined us so far?

Wellness Managers

F&B Managers

Reception Managers

Technical Department Managers

Restaurant/ bars Managers

Cost Control Managers

Location and Accommodation

How to reach Porec and further

Book your accommodation on the island of Sv. Nikola where HOW is held.


Detailed ferry schedule for the island of Sv. Nikola where HOW is held.


Directions for arrivals from the airports of Trieste, Pula and Zagreb.



Become a HOW partner

Festival goal is to present the trends in hotel operations to the participants and to encourage them to implement new products and services while ensuring an opportunity for networking and fun.

Timing of the festival is set in the period of preparations and budgeting for the next tourist season in order to make sure that these products and services can be promptly implemented.

If you are interested for cooperation, you can download our sponsor presentation  here.