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Hotel Operations Weekend is the first hotel operations Festival organized in Europe. The main goal is to gather tourism and hotel middle management representatives from the entire region, to present global hotel operations trends and to ensure to participants great entertainment and networking.

We want to present to our participants global trends in hotel operations and also encourage them to implement new products and services.

Festival Participants are:

  • Hotel GMs
  • Hotel GMs’ Assistants
  • Hotel Operation managers
  • Sales and Marketing managers
  • Human Resource managers
  • Housekeeping managers
  • Wellness managers
  • F&B managers
  • Reception managers
  • Technical Department managers
  • Restaurant/ bars managers
  • Cost Control managers

HOW Festival Panelists are leading regional and international hotel operations experts.

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    DALIBOR ŠUMIGA

    CEO,

    PROMOSAPIENS

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    DENIS GALIĆ

    CEO,

    HGE CONSILIO

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    FRANK GUEUNING

    ASSOCIATE PROFESSOR OF PRACTICE, LES ROCHES GLOBAL HOSPITALITY EDUCATION

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    FRANK REUL

    AREA GENERAL MANAGER FOR ROMANIA, BULGARIA AND MACEDONIA,

    ACCORHOTELS / ORBIS

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    MARINA FRANOLIĆ

    FOUNDER AND CEO,

    PROFICISCOR LTD

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    MICHAEL CASPAR

    GENERAL MANAGER,

    RADISSON BLU RESORT SPLIT

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    LUKA BERGER

    CEO,

    FACILITY

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    MARIUS DONHAUSER

    FOUNDER AND CEO,

    HOTELKIT

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    GREGOR JAMNIK

    GENERAL MANAGER,

    BEST WESTERN PREMIER HOTEL SLON

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    CHRIS EDWARDES

    OWNER,

    BE BLANCH EDWARDES CONSULTING

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    PONTUS BERNER

    CO-FOUNDER & MANAGING PARTNER,

     BERNER + BECKER

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    MIKI BRATANIĆ

    HOSPITALITY CONSULTANT,

    ŠPICA SUSTAVI

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    JOSIPA JUTT FERLAN

    GENERAL MANAGER,

    DOUBLETREE BY HILTON ZAGREB

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    PIET BOOGERT

    GENERAL MANAGER

    LLOYD HOTEL & CULTURAL EMBASSY

     

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    VEDRAN GULIN

    FOUNDER,

    COCKTAIL WEEK ZAGREB

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    MARTINA KOLACEK

    SOCIAL MEDIA DIRECTOR

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    BARBARA POLAK TOMŠIČ

    HEAD OF HOUSEHOLD DEPARTMENT

    GRAND HOTEL UNION

     

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    JACQUES L. MORAND

    SOUTH EASTERN EUROPE VICE PRESIDENT

    HYATT HOTELS & RESORTS

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    BENJAMIN DEVISME

    CO-FOUNDER

    COLOSSAL FACTORY

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    BERISLAV HERCEG

    CEO

    ZILION D.O.O.

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    MIRELLA PREMERU

    DIRECTOR OF REVENUE MANAGEMENT SECTOR,

    VALAMAR RIVIERA.

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    MARKO LUKIČIĆ

    BOARD MEMBER

    JADRANKA D.D.

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    NENAD NIZIĆ

    OWNER

    VESTIBUL PALACE

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    FILIP VERBANAC

    HEAD OF DEVELOPMENT IN CATEGORY FOR STRONG ALCOHOLIC BEVERAGES FOR CROATIA, SLOVENIA AND BOSNIA AND HERZEGOVINA

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    STEFAN SCHLACHTER

    SALES MANAGER EASTERN EUROPE,

    IDEAS REVENUE SOLUTIONS

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    DARKO BOSANČIĆ

    REGIONAL DIRECTOR OF BUSINESS DEVELOPMENT,

    NOR1

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    IVANA BIONDIĆ

    SENIOR SALES & MARKETING EXECUTIVE,

    THE WESTIN ZAGREB

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    ADRIANO POŽANIĆ

    EDITOR,

    TOURISM INFO MAGAZINE

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    DANIEL ZELLING

    FOUNDER,

    OPENSMJLE

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    MARTINA ANUŠIĆ

    HOSPITALITY SYSTEMS SEE & AR COORDINATOR,

    FALKENSTEINER HOTELS & RESIDENCES

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    BRIGITTE T. GRUBER

    MANAGING DIRECTOR,

    REBURG & PARTNERS

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    MARTIN GAHN

    CEO,

    TOP GAHN QUALITY COACHING

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    ŽAKLINE TROSKOT

    OWNER,

    AMÈLIE

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    GORAN HANŽEK

    PARTNER,

    MENEGHETTI WINE HOTEL

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    ADRIAN CHIOREAN

    DIRECTOR FOR ROMANIA,

    SALESIANER MIETTEX

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    SUNČICA STETNER RAČIĆ

    EXECUTIVE HOUSEKEEPING MANAGER,

    VILLA DUBROVNIK

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    EDWIN BROERS

    REGIONAL VICE PRESIDENT CENTRAL & EASTERN EUROPE,

    WYNDHAM HOTEL GROUP

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    SAVAŞ INALPOLAT

    ASSISTANT GENERAL MANAGER,

    RIXOS HOTEL DUBROVNIK

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    MIRKO GUDELJ

    SENIOR TECHNICAL PRODUCT MANAGER,

    SABRE HOSPITALITY SOLUTIONS

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    VLADIMIR KORDEJ

    AREA DIRECTOR,

    HRS INTERNATIONAL

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    RAOUL GRANSIER

    OWNER AND DIRECTOR,

    GRANSIER & ASSOCIATES

     

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    MICHAEL HEYWARD

    CONSULTANT LECTURER,

    GLION INSTITUTE OF HIGHER EDUCATION

     

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    MARIJA JURIŠIĆ RAMIĆ

    CONTROLLING AND ANALYSIS MANAGER,

    JADRANSKI LUKSUZNI HOTELI

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    PETRA JELENIĆ

    CONSULTANT FREELANCER

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    PETAR DELIĆ

    ICT BUSINESS SOLUTION EXPERT,

    HRVATSKI TELEKOM

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    BRANKO SKELA

    EXECUTIVE DIRECTOR FOR IS AND BUSINESS PROCESS DEVELOPMENT,

    LIFECLASS HOTELS AND SPA

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    TOMISLAV BRAČANOV

    IT MANANGER,

    AMADRIA PARK ŠIBENIK

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    MICHAEL BÖHLER

    GENERAL MANAGER,

    HOTEL AMBASSADOR AND OPERA, ZÜRICH

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    SYLVIA DUDEK

    PROGRAM MANAGER,

    METRO ACCELERATOR

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    VEIT MEIER

    DIRECTOR OF REVENUE MANAGEMENT

    BERNER+BECKER

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    FIORELA MOROŽIN

    PROJECT MANAGER,

    MAISTRA

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    DIJANA OLETIĆ

    WELLNESS MANAGER,

    FAMILY HOTEL AMARIN, MAISTRA

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    BRANIMIR BLAIĆ

    GENERAL MANAGER,

    LIFECLASS SPA SVETI MARTIN

Fill out the application form and join us at this unique event at Falkensteiner Hotel & Spa Iadera in Petrčane near Zadar on 28. and 29.09.2017.

You can see the registration fee prices here.

Accommodation, during the HOW Festival, can be booked in one of the Falkesteiner facilities.

You can check out the best rates for the transfer here.

SEE YOU!

HOW is 2-day Festival and it is segmented by following hotel departments:

September 28th FIRST DAY – Surprise Hall

3.00 – 4.00 PM Panel discussion: Global trends in hotel operations
4.15 – 4.45 PM Lecture: How to use consumer psychology and behavioral patterns in travel industry?
4.45 – 5.15 PM Lecture: Successful communication of hotel departments.
7.30 PM – 8.30 AM Welcome coctail
8.30 PM – 9.00 AM Cooking show
9.00 PM – 3.00 AM Party with DJ (on main hotel terrace)

September 29th SECOND DAY – Parallel workshops

9.30 – 10.15 AM

Food and Beverage: How to increase usability and decrease the food cost?

Reception: „Seeking an authentic experience“ – how reception can bring closer the local experience to the guests?

10.45 – 11.30 AM

Housekeeping: Housekeeping organization – how to decrease the cost and increase the staff efficiency

Sales and marketing: Revenue management tools – yes or no?

11.40 – 12.25 PM

Wellness: Outsourcing wellness – yes or no?

Technology: How to choose the right technology?/ Smart rooms

Sales and marketing (by HD Consulting invitation only): Think-tank: Sales of today and tomorrow (Hall: “Maestral”)

12.35 – 1.20 PM

Housekeeping: Hotel laundry outsourcing – does it pay off?

Sales and marketing: “Customer loyalty”

1.20 – 3.00 PM Launch break
3.00 – 3.45 PM

Technology: Wi – Fi – how important is it and how to improve it?

Food and Beverage: How hotel bars can be profitable?

3.55 – 4.40 PM

Reception: How technology can be implemented in reception?

Sales and marketing: Digital network and web content – how important are they?

The Festival’s concept is directed to B2B business model development, participants networking and boosting quality of hotel business and services.

The companies have the possibility to represent themselves and their products by participating discussions and workshops and aftermath to meet potential partners with their offer.

We facilitate intercommunication between participants and appointments arrangements by using official HOW application.

To make the first contact easier the first night (and second) will be organized a party for all participants.

Sponsorship opportunities can be found here. 

PARTNERS

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GENERAL SPONSORS

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WORKSHOP SPONSORS

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SPONSORS

PATRONS

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MEDIA PATRONS

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PROFICISCOR d.o.o., Ivana Broza 8a, HR- 10000 Zagreb, MB: 1783122, MBS: 080476091, VAT-ID: HR66631337112

Bank account: Zagrebačka banka 2360000-1102359201, IBAN: HR162360000110235920

Board member: Robert Brgić Place of jurisdiction: Commercial court in Zagreb Nominal capital: 25.000,00 kn